The new Online Directory of Editors is here!
We’re excited to announce that our new Online Directory of Editors (ODE) is now live!
The new ODE has been rebuilt on WordPress to make it more search engine friendly and to address some of the functionality problems users reported with the previous version.
Please see our August 19, 2025, update to learn more.
Common errors and workarounds
After two years in the making, the new Editors Canada website launched in January 2024.
There have been a few bumps along the way, but we’re pleased with the new site and the healthier foundation it’s built on.
As with any new website launch, there are some broken elements, too. We thank those of you who have taken the time to report new website bugs. The national office staff goes through the feedback form and regularly fixes what can be fixed in-house right away. When the bug requires developer support, the staff escalates the issue.
Many of the bugs that members are reporting are related to the Online Directory of Editors (ODE), which is now powered by Findjoo. In some cases, Findjoo is able to resolve the issue quickly. In others, Findjoo has provided workarounds to compensate for the limitations of their platform.
Here are some of the most common issues members are reporting and some workarounds.
Member portal
I can’t save updates to my member portal profile or the Online Directory of Editors. The website says “An error occurred!”
Unfortunately, Findjoo doesn’t seem to work with all browsers. Here is their workaround:
- Use either Mozilla Firefox or Google Chrome.
- Go into your browser settings and make sure that third-party cookies are enabled.
- Open a new incognito window and try using Findjoo again.
I can’t log out.
To sign out of the website, go to the member portal and click the “Sign out” link that appears on the page menu. The “log out” link in the navigation menu at the top of the website doesn’t work.
The member portal is showing me limited options/I’m not able to scroll to see more boxes to select.
Findjoo reports that there’s an issue specific to macOS that is hiding scroll bars in the member portal.
If you’re using a Mac and are experiencing this issue, do the following:
- In your Mac’s scroll bar behaviour settings under “Appearance” you’ll see an option to “Always show scroll bars.” Select that.
- You may need to restart your browser (or even your device) for the change to take effect.
Online Directory of Editors (ODE)
How do I create or update my ODE profile?
To access your profile in the ODE, log into the member portal. In your member profile, you will find a section called “Custom Fields.” This is the section where you can create or update your directory profile.
My profile is missing from the ODE.
- Be sure to set your Working Language(s) in your profile in the member portal. You must select “English” for your listing to appear in the ODE. To appear in the Répertoire électronique, you must select “French.”
- If your profile is still missing, email the national office at info@editors.ca to request that your ODE profile be restored.
When I search my name in the ODE, someone else’s listing appears/my listing is showing profile info that doesn’t belong to me.
The office has received a few reports of profiles that have been duplicated or unintentionally merged with that of another member because of a Findjoo error during the migration process. If you find that this has happened to your listing, please let the office know at info@editors.ca so they can ask our development team to fix it.
My ODE profile doesn’t appear in Google search results.
Following the launch of the new ODE on August 19, 2025, our web developer submitted the site to Google for re-indexing. Search engine crawling can take anywhere from a few days to a few weeks. The national office is keeping an eye on search engine results and will report back to our web developer so they can make any necessary changes to encourage search engines to crawl and index the directory.
Nothing happens when I try to search the ODE, the drop menus are empty or nothing happens when I click the link to search by last name.
When you visit a website, your browser stores information in its local cache so it doesn’t need to re-request resources from the website on future visits. This helps websites to load faster on your device; however, the downside is your browser may also be storing outdated information.
If you find the ODE search is behaving strangely, your device may be trying to access an old version of the ODE. Try the following:
- Do a hard refresh of your browser
- Clear your browser cache/cookies
- Restart your device
Searching doesn’t work properly or is producing different results.
Click the “Reset” button before starting any search. This will clear any previous search parameters stored in the ODE.
How does the location search work?
The location search locates editors in the ODE who are [X] kilometres or miles from a Canadian postal code.
To use this search:
- Enter a numeric value in the “Distance” field,
- Select “Kilometres” or “Miles,”
- Enter a postal code and then click “Search.”
Clear the “Distance” and “From postal code” fields to get results “anywhere” (the default).
I can’t find my profile even though I’m searching for my postal code.
Findjoo has let us know that there is bad data in some members’ postal codes in the member portal. The national office staff can fix this easily on request. If you’re not finding your own ODE profile by location/postal code search, email info@editors.ca to request support.
Search by last name is gone.
Findjoo has restored the search for editors in the ODE by last name.
Need help logging into the website?
Visit the member portal and click the “Click here if you forgot your password” link.
Thank you for your patience!
We know it’s frustrating waiting for website bugs to be addressed. The website task force that dedicated nearly two years to working on the new website largely wound down its work last fall. Since then, the national office staff has been doing its best to continue the work that they started, including getting the site launched in January and working through bug reports with our developers, while staying on top of their other responsibilities.
If you find a website error, please use the bug report form or email the national office at info@editors.ca to report it.
National Executive Council
Editors Canada